Add a user account
To add a user account, go to your company settings by clicking on your company name in the top right.
Select the Accounts tab, then select 'Users' from the menu.
Click on the down arrow on the top right of the user table, then select 'New Account'.
Enter the user's email and select a role type. For more information on role types, see our article Roles and Permissions in PaySauce.
We recommend that you choose to 'send email' so that the user receives a system generated password. If you set a password for them, ask them to change it after they have logged in for the first time.
Click OK.
Reset user passwords or pins
To reset a user's password or pin (for their mobile app), go to your company settings by clicking on your company name in the top right.
Select the Accounts tab, then select 'Users' from the menu.
Click on the user account.
To reset their password, select 'set password' and type a new password for them. Remind them to change their password again once they have logged in.
To reset their pin, select 'reset pin'.
If the user has locked their account due to multiple unsuccessful attempts, you can see this on the user details screen.
Remove a user account
To remove a user account, go to your company settings by clicking on your company name in the top right.
Select the Accounts tab, then select 'Users' from the menu.
Click on the user account you want to deactivate.
Check the 'disabled' box then save.
All users must have separate accounts
Every person who accesses PaySauce needs their own individual account. Account sharing isn't permitted under our terms of service (clause 5.3), which requires you to keep your login credentials secure and not permit any other person to use them.
Beyond the contractual requirement, here's why this matters for your business:
Security – With mandatory two factor authentication now in place, individual accounts ensure each user's login is properly secured. Shared accounts undermine this protection entirely.
Audit trail – When changes are made in your account, we log who made them and when. If multiple people share login details, you lose visibility over who did what - which can create real headaches if something goes wrong or you need to investigate an issue.
Access control – When someone leaves your business or changes roles, you need to be able to revoke or adjust their access immediately. With shared accounts, this becomes impossible to manage safely.
Compliance – If you're ever audited, being able to demonstrate who made specific changes and when protects your business. Shared accounts create ambiguity around accountability.
Password hygiene – Shared passwords tend to be weaker (easier to remember and share), are changed less often, and are more likely to be written down or stored insecurely. This compromises the safety of your PaySauce account and your data.
Setting up additional users takes just a moment and ensures your payroll data stays secure and your records stay accurate. You can manage user access through your account administration settings at any time.