Forgotten passwords
It happens to everyone! Forgotten passwords are a part of life. Here's how you can get back into PaySauce.
On the web (on your computer)
Go to the login screen and click 'Forgot password'.
Enter your email address and click 'Reset Password' or 'Send'.
Go into your email and open the message 'Password reset' from [email protected].
Click on 'Reset my password'.
Enter your new password (with a minimum of least 12 characters, at least 1 capital and lowercase letter, and at least 1 number) and click 'Set password'.
Once you have set your new password, you’ll be redirected back to the login page.
Enter your email and new password to log in.
On your mobile
Open the PaySauce app on your smartphone and click 'Forgot your password'.
Enter your email address and choose 'Send Reset Link'.
Go into your email and open the message 'Password reset' sent from [email protected].
Click on 'Reset my password'.
A 'New password' page will open in your mobile web browser. Enter your new password (with a minimum of least 12 characters, at least 1 capital and lowercase letter, and at least 1 number)
Click 'Set password'.
Once you have set your new password, close the browser, return to the PaySauce mobile app, and log in with your new password.
Haven’t received the password reset email?
The most common reason is that the wrong email address has been entered. Make sure you use the exact email used to create your account. If your account was set up with “+1” or similar added to the email (for example, [email protected]), you need to include it. This is sometimes done when the same email is already in use on another account.
If the email address is correct, check your junk and spam folders.
If you still can’t find the email, contact PaySauce Support. Your account may be locked after too many incorrect attempts, and only PaySauce Support can unlock it.
You can also ask your employer or administrator to resend the password reset email from their PaySauce admin account. If that doesn’t work, please contact our Support Team on 0800 746 700 for more help.
Changing your password while logged in
If you want to change your password while already logged into your PaySauce account, you can do this in the accounts section. Depending on which version of PaySauce you are using this may look different.
If you are using PaySauce Platform
You will have an account/user option in the top right that is a head and shoulders icon.
Click on this option to go to your user settings then click on 'authentication' on the left hand side menu.
Enter a new password, then re-enter it in the 'confirm password' field. Click 'update password' when you are done.
PaySauce payroll account
If your screen has this bar across the top of your screen and your URL says 'enjoy' in it, you're using a PaySauce payroll only account type.
Click on your username in the top right to drop the menu down. You can see 'account settings' on the bottom section of the menu.
Go to account settings, then click on 'authentication' on the left hand side menu.
Enter a new password, then re-enter it in the 'confirm password' field. Click 'update password' when you are done.
On the PaySauce app
These instructions work for any account type using the PaySauce app.
Open the PaySauce app.
Tap Account at the bottom of the screen.
Tap Security.
Tap Change Password.
Enter your new password and tap Change.