When you add an employee in PaySauce using our new employee set up form, you're asked if you want to send the employee an invite to complete their onboarding and information.
If you didn't send this invite at the time or weren't able to, you can send them an invite later.
How to send an invite to an employee
If you are using a 'platform' login and you go to a dashboard first when logging in, you need to first click on 'View Payroll' to enter the main payroll view.
Go to your company settings by clicking on your company name in the top left of the screen.
Click on the Accounts tab, then select 'User'.
In the 'Users' table, click the down arrow that appears on the top right corner.
Select 'invite employees'.
Tick the employee or employees that you want to invite, then click OK.
The invitation will be emailed immediately to the employee(s).
The invitation email contains instructions to download the PaySauce phone app, and provides a unique password so they can log in and start using the PaySauce app.
Resend an invite
If your employee didn't receive their user invite:
Check the email address: ensure the email is correct. If you need to change it, click on their user account (in the accounts area of your company settings) and update the email address.
Ask them to check their spam/junk folder.
Resend the invite by clicking the cross on the current user account (in the accounts area of your company settings) then follow the steps above, under 'send an invite' to send the invite again.
If needed, you can simply open their user settings by clicking on the user in the accounts area, and choosing one of the available options such as setting a password for them (then giving them the password) or sending a new one by email. If you set a password for the employee, please ensure they change it after logging in for the first time.
Email already in use
If you receive a message advising that the email is already in use, that means the email address has already been attached to a PaySauce user account.
You can refer to our article here for how to resolve this: Emails for multiple user accounts