Create new users
If you have a bureau (partner) account, you can create additional bureau accounts for other people in your company. They'll have the same level of access as you, with unrestricted access to all companies registered to your bureau.
If you need to create an account with restricted permissions, please contact PaySauce Support.
To create a new bureau user:
Log into PaySauce using your bureau account details.
Select the Accounts tab.
Select User on the menu. The current list of bureau accounts will appear in the Accounts pane.
Click the + symbol on the right hand side to add a new bureau user account.
Enter the email address for the new user and select the Role, Bureau name, and then click the Send Email option.
Click the OK button. This will immediately send an email to the new user, giving them details about logging into the bureau.
They’ll be supplied with an automatically generated password which can be changed once they’ve logged in.
Remove users from your bureau
If people leave your company or no longer need to access payrolls in PaySauce, you need to ensure that you disable their user accounts.
To disable a user account in your bureau:
Log into PaySauce using your bureau account details.
Select the Accounts tab.
Select User on the menu. The current list of bureau accounts will appear in the Accounts pane.
Click on the email address of the user you wish to remove.
Check the 'disabled' box.
Click OK.
The user account will be disabled and no longer able to log in using this email.
Keeping PaySauce contacts up to date
If there are changes to your bureau that change how you want PaySauce to contact you, please drop us a line using [email protected].
All users must have separate accounts
Every person who accesses PaySauce needs their own individual account. Account sharing isn't permitted under our terms of service (clause 5.3), which requires you to keep your login credentials secure and not permit any other person to use them.
Beyond the contractual requirement, here's why this matters for your business:
Security – With mandatory two factor authentication now in place, individual accounts ensure each user's login is properly secured. Shared accounts undermine this protection entirely.
Audit trail – When changes are made in your account, we log who made them and when. If multiple people share login details, you lose visibility over who did what - which can create real headaches if something goes wrong or you need to investigate an issue.
Access control – When someone leaves your business or changes roles, you need to be able to revoke or adjust their access immediately. With shared accounts, this becomes impossible to manage safely.
Compliance – If you're ever audited, being able to demonstrate who made specific changes and when protects your business. Shared accounts create ambiguity around accountability.
Password hygiene – Shared passwords tend to be weaker (easier to remember and share), are changed less often, and are more likely to be written down or stored insecurely. This compromises the safety of your PaySauce account and your data.
Setting up additional users takes just a moment and ensures your payroll data stays secure and your records stay accurate. You can manage user access through your account administration settings at any time.