Direct payment types are the preferred option for most of our customers. There are no processing limits, funds are deducted on pay day and you can process your pays even on public holidays and weekends. Your employees’ wages don’t have to go through PaySauce’s bank accounts before they get paid.
If you bank with ANZ, ASB, BNZ or Westpac, we recommend you use our direct banking method.
These methods do require you to complete a form that we send to your bank for approval. Once we have received confirmation from your bank that they have approved the registration, we set everything up for you in PaySauce to facilitate these payments. Super simple!
Setting up Direct Payment Type
ANZ
Download the ANZ forms from here.
Complete all information on pages 1 and 2 of the form:
Account holder and account name must match
Business identifier (we can add this for you if needed)
Signatories must match those set up at the bank
Email the completed form to [email protected] for processing.
We'll contact you when ANZ has loaded your form and it's ready to use (this process can take up to two business days).
ASB
Download the ASB form from here.
Complete all information in sections 2 and 3 of the form:
Signatories must match those you set up at the bank
Email the completed form to [email protected] for processing.
We'll contact you when ASB has loaded your form and it's ready to use (this process can take up to two business days).
BNZ
Download the BNZ form from here.
Please complete these details on the form:
Full legal name of the customer
Account number
Signature and date (Digital signatures are not accepted)
Email the completed form to [email protected] for processing.
We'll contact you when BNZ has loaded your form and it's ready for use (this process can take up to two business days).
Westpac
Download the Westpac form from here.
Please complete these details on the form:
section B, C F and G if applicable
Signature and date
Email back the form as a PDF to [email protected] for processing.
We’ll contact you when Westpac has loaded your form and it’s ready for us (this process can take up to four business days).
Direct processing times
Payments made through our direct methods (via ANZ, ASB, BNZ, or Westpac) typically process within 1–2 hours when sufficient funds are available in your bank account.
Dishonoured, rejected or failed payments for Direct
ANZ
ANZ will only try processing a file once and will notify PaySauce if a payment fails due to insufficient funds or an invalid bank account.
For insufficient funds: We will email you about the dishonour, inform you that we've reopened the pay period, and ask you to reclose it once sufficient funds are available.
For an invalid bank account: We will verify your setup and either advise if you need to take action or internally recreate and process the payment file on your behalf.
If one or more employees have an invalid bank account, ANZ will process payments for all other employees (the total amount deducted from your employer account will exclude these employee's pays). PaySauce will notify you to manually pay these employees outside the system—we avoid creating duplicate payment records in PaySauce—and remind you to update their account details in PaySauce.
ASB
ASB will only try processing a file once and will notify PaySauce if a payment fails due to insufficient funds or an invalid bank account.
For insufficient funds: We will email you about the dishonour, inform you that we've reopened the pay period, and ask you to reclose it once sufficient funds are available.
For an invalid bank account: We will verify your setup and either advise if you need to take action or internally recreate and process the payment file on your behalf.
If one or more employees have an invalid bank account, ASB will process payments for all other employees (the total amount deducted from your employer account will exclude these employee's pays). PaySauce will notify you to manually pay these employees outside the system—we avoid creating duplicate payment records in PaySauce—and remind you to update their account details in PaySauce.
BNZ
BNZ will only try processing a file once and will notify PaySauce if a payment fails due to insufficient funds or an invalid bank account.
For insufficient funds: We will email you about the dishonour, inform you that we’ve reopened the pay period, and ask you to reclose it once sufficient funds are available.
For an invalid bank account: We will verify your setup and either advise if you need to take action or internally recreate and process the payment file on your behalf.
If one or more employees have an invalid bank account, BNZ will reject your whole file and let PaySauce know. We will then open the pay period, contact you to help update the invalid employees bank account so you can close that pay period again for the file to be processed.
Westpac
Westpac do not notify PaySauce if a payment file is dishonoured - but will reach out and contact you directly about this.
They will try re processing a payment file more than once in the same day until close of business, if it fails due to insufficient funds.
If your file is not successful in being processed, please contact our support team 0800 746700 or [email protected] so they can assist in recreating a payment file to be resent to the bank once you have sufficient funds available.