If you are using the myIR integration in PaySauce file your own payday filing and the filing fails you will have received notification about the error. In this article is a list of common errors and how to resolve them.
Once the error is resolved please contact PaySauce Support so we can resend your payday filing.
If you would prefer to do this yourself via myIR click here to find out how.
Errors
myIR account
Common errors in payday filing you may encounter relating to your myIR account.
Error | How to fix the errors |
Authentication failure | The authentication failure error occurs when there has been a change to your IRD log in details/portal e.g. password has changed. |
Missing authentication token(s) | The missing authentication token error occurs when there has been a change to your IRD log in details/portal e.g. password has changed - same as authentication failure above. |
Unauthorised access / delegation / vendor | This MyIR login does not have the appropriate permissions to send payday filing. You can review our MyIR integration article for information on the required permissions and how to set them. |
Pay run
Other errors in payday filing you may encounter relating to information from the pay run.
Error | How to fix the errors |
The IRD has no record of employee (given name and surname) | Ensure the employee's details are correct in PaySauce and you have submitted the payday filing of employee details to the IRD so that the IRD has the employee on record prior to resubmitting the payday filing of employment information. |
The recorded date of birth does not match what the IRD has on file | Check the employee's date of birth within the employee's details in PaySauce. Submit the payday filing of employee details to IRD to correct details first before resubmitting the payday filing of employment information. |
The recorded start date does not match what the IRD has on file | Check the employee's start date within the employee's employment details in PaySauce. Submit the payday filing of employee details to IRD to correct details first before resubmitting the payday filing of employment information. |
The IRD is expecting tax code <employee tax code> for this employee | Check the employee's tax code within the employee's tax settings in PaySauce. Submit the payday filing of employee details to IRD to correct details first before resubmitting the payday filing of employment information. |
Duplicate payday submission | You have already previously submitted the payday filing employment information for the same reporting period. Check to ensure whether you need to submit a payday filing amendment. |
Period too far into the future | Unable to submit payday filing with pay period date too far into the future. Check your pay period date and ensure the correct dates are set. |
Invalid filing period | Same as "Period too far into the future" above. |
XML request failed validation | Data issue not accepted by the IRD e.g. negative gross earnings. Negative earnings are not accepted by the IRD. You will need to ensure gross earnings are presented as positive amounts.
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Payroll contact phone number is required in the business IRD settings | The phone number must contain 9 digits, including the area code. For international numbers, there is a maximum of 12 digits allowed, no special characters. |
Very rarely you may be presented with a payday filing error that says 'did not decode status' or 'object object'. These happen very infrequently and need to be investigated by our Support team when they occur, so if you see this message please report it to our Support team.